DIGITALLY TRANSFORMED CALL CENTRE
Itec digitally transformed AA SA’s traditional legacy communications system with a customised suite of Mitel products, including connectivity, a cloud-based, scalable and centrally managed system, and diallers for the agents to respond to customer calls.
Watch the video or read the one-page document below about the solution Itec Tiyende provided to AA SA. Next week: read about the key factors and future of the project.
Customers demand real-time service & support agility
In a business that is almost 100 years old, Itec digitally transformed AA SA’s contact centre & communications eco-system with the latest technologies to provide real-time & pro-active support services management, especially with regards to high-risk roadside emergencies in a 24/7/365 environment.
Watch the video or read the one-page document below about the business challenge facing AA SA, when Itec Tiyende was brought on board. Next week: read about Itec Tiyende’s solution.