What does the future hold?AA SA’s future plans are all about using Itec Tiyende’s cutting-edge technology to enhance customer engagement. This includes high speed responders, AI and omni-channel communications. These enhancements build on Itec Tiyende’s recent solution, which not only provides reliable, technologically current service, but has also afforded AA SA a 5-figure reduction in cost per annum compared to their previous solution.Watch the video or read the one-page document below about the solution Itec Tiyende provided to AA SA.

DIGITALLY TRANSFORMED CALL CENTRE

Itec digitally transformed AA SA’s traditional legacy communications system with a customised suite of Mitel products, including connectivity, a cloud-based, scalable and centrally managed system, and diallers for the agents to respond to customer calls.

Watch the video or read the one-page document below about the solution Itec Tiyende provided to AA SA. Next week: read about the key factors and future of the project.

Customers demand real-time service & support agility

In a business that is almost 100 years old, Itec digitally transformed AA SA’s contact centre & communications eco-system with the latest technologies to provide real-time & pro-active support services management, especially with regards to high-risk roadside emergencies in a 24/7/365 environment.

Watch the video or read the one-page document below about the business challenge facing AA SA, when Itec Tiyende was brought on board. Next week: read about Itec Tiyende’s solution.

Customer Testimonials

CELL C
Avroy Shlain
CAVI Group

 

“We understand what Managed Business Services is, we can demonstrate it and back it with credible references and case studies – our clients believe in us.”

 – Simbo Ntshinka, MD, Itec Tiyende